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The benefits of becoming a CPHQ-certified professional are numerous. The credential is recognized by healthcare organizations worldwide as a mark of excellence in healthcare quality management. It can lead to increased career opportunities, higher salaries, and greater job security. CPHQ-certified professionals are also better equipped to deliver high-quality, patient-centered care and to drive improvements in healthcare outcomes.

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The Certified Professional in Healthcare Quality (CPHQ) examination is a certification exam offered by the National Association for Healthcare Quality (NAHQ) to healthcare professionals who want to demonstrate their expertise and commitment to healthcare quality improvement. Certified Professional in Healthcare Quality Examination certification is internationally recognized and is considered the gold standard in healthcare quality certification.

NAHQ Certified Professional in Healthcare Quality Examination Sample Questions (Q284-Q289):

NEW QUESTION # 284
Which of the following is a purpose of a Pareto chart?

A. sorting data categories by frequency to enable prioritization
B. showing central tendency and variability of a data set
C. examining relationships between variables during a snapshot of time
D. creating a graphical display of the process flow

Answer: A

Explanation:
A Pareto chart is a type of bar chart that is used in quality improvement to identify the most significant factors contributing to a particular issue. The chart helps to prioritize problem areas by displaying data categories in descending order of frequency or impact. The principle behind the Pareto chart is the Pareto Principle (also known as the 80/20 rule), which suggests that 80% of problems are often caused by 20% of the causes. By sorting data categories by frequency, the chart enables organizations to focus their efforts on the most critical issues that will have the greatest impact if resolved.
* Examining relationships between variables during a snapshot of time (A): This describes a scatter plot, not a Pareto chart.
* Creating a graphical display of the process flow (B): This describes a flowchart, not a Pareto chart.
* Showing central tendency and variability of a data set (C): This is the purpose of a histogram, not a Pareto chart.
References
* NAHQ Body of Knowledge: Tools and Techniques for Quality Improvement
* NAHQ CPHQ Exam Preparation Materials: Pareto Analysis
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NEW QUESTION # 285
Following the opening of a new stand-alone behavioral health center, the director is challenged with development of a Quality Council. After identifying membership, the next step is to

A. Develop quality indicators
B. Identify quality priorities
C. Educate members on regulatory processes
D. Charter project improvement teams

Answer: B

Explanation:
Establishing a Quality Council involves defining its purpose and focus to guide quality improvement efforts effectively.
Option A (Educate members on regulatory processes): Education is important but follows setting priorities to ensure relevance.
Option B (Identify quality priorities): This is the correct answer. The NAHQ CPHQ study guide states, "After forming a Quality Council, the next step is to identify quality priorities based on data and organizational needs to focus improvement efforts" (Domain 3). For a behavioral health center, priorities might include suicide prevention or medication safety.
Option C (Charter project improvement teams): Chartering teams follows priority identification.
Option D (Develop quality indicators): Indicators are developed after priorities are set to measure progress.
CPHQ Objective Reference: Domain 3: Organizational Leadership, Objective 3.1, "Establish Quality Council priorities," emphasizes setting priorities. The NAHQ study guide notes, "Identifying priorities guides the council's work" (Domain 3).
Rationale: Identifying priorities ensures the council's focus, aligning with CPHQ's leadership principles.
Reference: NAHQ CPHQ Study Guide, Domain 3: Organizational Leadership, Objective 3.1.

NEW QUESTION # 286
To identify outpatient data sources, the team should consider the following questions EXCEPT:

A. Do the source outpatient data is the same as inpatient data
B. Do the measures selected by team reflect the aspects of care that have the most influence on patient's outcome
C. Are the physician in organized medical groups that have outpatient electronic medical records, which could be a
source of data? Will their financial or billing systems be able to identify all patients with diabetes in their practices? If
not, can the health plans in the area supply the data by practice site or individual physician?
D. Some of the most important diabetes measures are based on laboratory testing. Do the physicians have their own
labs? If so, do they achieve the laboratory data for12-24 month snapshot? If they do not do their own lab testing, do
they use a common reference lab that would be able to supply the data?

Answer: A,B

NEW QUESTION # 287
Prior to the implementation of a new electronic health record (EHR), a facility charters a failure mode and effects analysis (FMEA) team. After mapping out the process for creating a new patient chart, the next step should be to:

A. Calculate risk priority numbers for each process failure.
B. Consider the consequences of each process failure.
C. Determine the reasons for identified process failures.
D. Examine each step for potential process failures.

Answer: D

Explanation:
Failure Mode and Effects Analysis (FMEA) is a proactive risk assessment tool used to identify potential failure points in a process before they occur. It is widely used in healthcare to improve patient safety and reduce errors, particularly during major system changes like EHR implementation.
Steps in FMEA:
* Map the Process: The team outlines each step in the process (already completed in the scenario).
* Identify Potential Failure Modes (Correct Answer - Option A):
* The next step after mapping the process is to analyze each step for potential failures that could cause disruptions or errors.
* Consider the Consequences (Option D): Once failures are identified, their possible impacts on patient care and workflow are examined.
* Determine Root Causes (Option B): The team investigates why failures might occur and identifies contributing factors.
* Calculate Risk Priority Numbers (Option C): Risk is quantified using Severity × Occurrence × Detectability, helping to prioritize issues for improvement.
* Implement and Monitor Improvements: Solutions are developed, tested, and continuously evaluated.
Why Other Options Are Incorrect:
* Option B (Determine reasons for failures): This step comes after identifying potential failures.
* Option C (Calculate risk priority numbers): RPN calculations occur after failure modes are identified and analyzed.
* Option D (Consider consequences): Consequences are evaluated after potential failure modes are identified.
Thus, the correct next step is A. Examine each step for potential process failures.
References:
* NAHQ's "HQ Solutions: Resource for the Healthcare Quality Professional"
* Agency for Healthcare Research and Quality (AHRQ) - "Using FMEA to Improve Patient Safety"

NEW QUESTION # 288
Data for an organization's annual Influenza vaccine administration yields the following results:

What is the median for the organization's annual vaccine count?

A. 0
B. 1
C. 2
D. 3

Answer: C

Explanation:
The median is the value that's exactly in the middle of a dataset when it is ordered12. It's a measure of central tendency that separates the lowest 50% from the highest 50% of values2. The steps for finding the median differ depending on whether you have an odd or an even number of data points123.
Based on the data provided in the image, we can calculate the median by arranging the vaccine counts in ascending order and finding the middle value. The counts in ascending order are: 5, 10, 16, 18, 30, 55, 71, 90,
114, 144, 195, and 200. Since there are an even number of data points (12), we take the middle value directly without averaging two middle values. So here it is option B - "55". This is consistent with the principles of median calculation123.

NEW QUESTION # 289
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